Consultation

A benchmark is needed here, otherwise agencies will report on stats which tend to be meaningless in relation to the logarithmic internet adoption curves.

Looking at Forrester’s Social Technographics is a good place to start for understanding Australian online behaviour and how government agencies are addressing all types of Web 2.0 behavioural roles and not just saying 200,000 people visited the site so it must be good!

Starting with approaching a good information architect would be a good idea. A good IA is about user-centred approaches rather than discovery policy created by committees or websites that only reflect internal government business structures.

You definitely need to be talking to Jason Ryan of the Communications Manager at the State Services Commission, the New Zealand Government’s lead advisor on the public management system.

I’m concerned that the old premise that ‘the government owns everything’ will be a hard one to shake.

Qld government has already looked at copyright and IP issues. Why are we not simply following their lead for a government standard, or adopting an appropriate Creative Commons License?

Everyone listens when DSD policy is talked about. After being a part of government for 15 years it seems that no one tends to listen when it comes to NAA guidelines.

Until modern electronic recordkeeping is an integrated, invisible part of business rather than an afterthought of printing an email and putting it on a paper file, RK won’t matter to anyone.

You’ll likely need to go more widely than NAA for a real solution as David Williams (above) suggests.

I remember the old whole of government intranet idea back in the late 90s and the problems since with a whole of government approach interoperability. No one can agree on what standards to use.

Expanding govdex, integration with australia.gov.au and starting to employ open standards for interoperability, like openid for example, instead of making ’special government ones’ would go a long way to making a start.

In the formulation of ‘an appropriate recommended strategy’ it would be good to specifically note what other organisations have done and explicitly point out that regardless of whether its a public or private organisation the examples of “how people have tackled them” and “what to do” work equally as well across both of them.